Returns of online purchases will be accepted only by mail. All returnable merchandise must be returned within 21 days of receiving shipment calculated by delivery confirmation. A full refund will be given back to the original payment method less shipping costs. Return shipping is the responsibility of the customer. Insurance is suggested for your returned package as we hold no responsibility for lost shipments. If non-returnable goods are returned we will not ship them back to customers. All returned merchandise must be unused, clean, tags must not have been removed and include any packaging intact that it was originally sent in. Items must be fit to go back into retail store.
Because of the intimate nature of many of our products there are some items we can not accept for returns. These include underwear, swimwear bottoms, hosiery, packaged lingerie, body jewelry, pleasure products, wigs, makeup, lubes and body products.
We are offering a flat rate of $12.99 for shipping within Canada. We make every effort to ship out orders as soon as possible. Delivery times depends on where the customer is located, but usually between 6-12 business days.